1. Introduction & Overview
Welcome to Recharge Dokan ("we", "our", or "us").
Our Android Application is published under the package name com.rechargedokan.app and operates via our official portal https://rechargedokan.top.
Recharge Dokan provides fast mobile recharge, telecommunication internet/minute drive packs (Grameenphone, Banglalink, Robi, Airtel, Teletalk, Skitto), and utility bill payment services across Bangladesh. We are fully committed to protecting your personal data and privacy in compliance with Google Play Developer Policies and national data protection regulations.
By accessing or using the Recharge Dokan mobile application, you acknowledge that you have read, understood, and agreed to the practices outlined in this Privacy Policy.
2. Information We Collect
To provide reliable telecom top-up and financial transaction services, we collect:
- User Identification Data: Full Name, Mobile Phone Number, Email Address, and optional profile details.
- Transaction Records: Recipient mobile number, selected telecom operator, top-up package, recharge amount, date/time stamp, and Transaction ID.
- Device & Technical Diagnostics: Device model, Android OS version, IP address, and unique hardware identifiers to prevent fraud and multi-device account takeovers.
- Security PIN: Your 5-digit account PIN is NEVER stored in plaintext. It is cryptographically hashed (Bcrypt/Argon2) before saving.
3. Device Permissions & Purpose
We declare and use only the minimal required Android permissions:
| Permission |
Purpose & Usage |
| INTERNET |
Enables communication between the app and our secure backend API servers to execute top-ups and balance checks. |
| ACCESS_NETWORK_STATE |
Checks active network state (Wi-Fi/Cellular) to prevent failed duplicate submissions during offline transitions. |
| USE_BIOMETRIC / USE_FINGERPRINT |
Provides local hardware biometric fingerprint authentication for swift login. Biometric keys remain strictly on-device. |
| POST_NOTIFICATIONS |
Delivers instant push notifications regarding recharge completion, cashbacks, and service notices. |
4. How We Use Your Information
The collected information is used strictly for:
- Processing telecom recharges, bundle activations, and utility bill settlements.
- Verifying user credentials and protecting accounts from unauthorized intrusions.
- Providing customer helpline support, troubleshooting, and dispute handling.
- Dispatching transactional receipts, special discounts, and critical system alerts.
- Complying with statutory reporting requirements and anti-fraud regulations.
Zero Third-Party Data Selling: We do NOT sell, lease, trade, or disclose your personal data to commercial advertisers or data brokers under any circumstances.
5. Data Security & Storage
We apply state-of-the-art security practices:
- All data transmissions between your phone and our servers are encrypted using modern 256-bit SSL/TLS protocols.
- Server infrastructure is protected by rigorous firewalls and automated threat prevention mechanisms.
- Sensitive credentials such as session tokens are encrypted with automated expiration timers.
6. Account & Personal Data Deletion
In accordance with Google Play User Data policies, users have the absolute right to request the deletion of their account and associated personal data.
To delete your account and personal records:
- Submit an account closure request directly through the app's Profile & Support screen.
- Send an email to support@rechargedokan.top with your registered mobile number and subject "Request Account Deletion".
- Contact our customer support desk at
01911430849.
Upon receiving and verifying your request, all personal identification records will be permanently erased from our active databases within thirty (30) days, except for anonymized financial audit trails mandated by governing financial laws.
7. Refund & Cancellation Policy
Due to the real-time nature of telecommunication networks, recharges are dispatched instantly.
- Failed Top-ups: If a transaction fails due to operator timeout or network errors, funds are automatically refunded to your app wallet within 5 to 15 minutes.
- Incorrect Details: Top-ups sent to an incorrect phone number or operator provided by the user cannot be reversed once processed by the telecom network. Please double check before confirming.
8. Children's Privacy (COPPA Compliance)
Our application is not intended for individuals under 13 years of age. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal info, please contact us for prompt removal.
9. Contact & Helpline Support
If you have questions, feedback, or data privacy requests, reach out through our official channels: